Bugs in browser and iOS app

  • Unknown's avatar
    flipfloppingbingo · Member ·

    I believe I have been experiencing two bugs recently (one in the app and the other on the site).

    In the app, I’ll publish a post and there appears to be a duplicate of the post. The thing is, if I close the app and reopen it, I will find that there is only one post (and if I try to delete one of the posts I delete the post).

    On the site, I’ll publish a post and it publishes a duplicate post (which I must delete). The issue happens when I confuse one bug for the other and, for instance, unintentionally delete an entire post that I just wrote and scheduled.

    Okay, if anyone else is/was experiencing one or both of these bugs I’d love to know more. Also, if anyone has any ideas as to what could be causing either of these bugs, not to mention how I might go about addressing them, that would be great! Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Since you’ve already removed the duplicates, it’s difficult to troubleshoot the issue.

    Next time this happens, please let us know as soon as possible with:

    1. Title of the post that duplicated (don’t delete it).
    2. Where you published it (app versus browser).
    3. OS/app version or browser version.
    4. Whether or not the post was ever saved as a draft or if it was published right away.

    Regarding the app bug, next time you see that, please get in touch with us in the app or email us at mobile-support@automattic.com and the mobile app team will look into this for you.

    Thanks!

  • Unknown's avatar
    flipfloppingbingo · Member ·

    Thank you! I will try to do that.

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