Builderall WordPress integration

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  mymjf · Member · Oct 6, 2020 at 10:25 pm

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  Hello, I just created 2 wordpress sites within the Builderall.com account I have. One currently uses the designedbliss.builderallwp.com which allows me to log on. The other uses a new domain called bluepenmedia.co where the dns points to builderall.com DNS servers. This second domain has a ‘undefined user’ and I can’t log into it. When it was created it never asked me for a username or password and it does not recognize the username and password I set up for the designedbliss.builderallwp.com domain (which will eventually be its own domain as well).

  So I chatted with the Builderall support and they sent me to you. Can you assist and tell me how to get a username and password for this instance of wordpress?

  Does this configuration support .co or other root level domains other than .com?

  Thanks. Martha

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  staff-mckluskey · Staff · Oct 7, 2020 at 1:06 pm

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  Hi Martha,

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/

  That said, they probably meant that this is WordPress issue, in which case you’d look for help at https://wordpress.org/support/forums/.
  I hope that helps :)