built-in domain for my site
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Hello
I wanted to migrate my work over to squarespace because I had been having trouble with wordpress. This morning, I opened a squarespace and connected maggiefranz.com to squarespace. I deleted nothing. But because now that site name directs me to squarespace, I have lost access to my wordpress dashboard and all content of that site. I need the built-in domain for that site so that I can uncover all of my work. It’s a portfolio site. It is not the site listed below. my site doesn’t look to be available anymore. Please let me know what I can do to uncover this content. Thank you.
The blog I need help with is: (visible only to logged in users)
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When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello
I wanted to migrate my work over to squarespace because I had been having trouble with wordpress. This morning, I opened a squarespace and connected maggiefranz.com to squarespace. I deleted nothing. But because now that site name directs me to squarespace, I have lost access to my wordpress dashboard and all content of that site. I need the built-in domain for that site so that I can uncover all of my work. It’s a portfolio site. It is not the site listed below. my site doesn’t look to be available anymore. Please let me know what I can do to uncover this content. Thank you.
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I read that already and replied to you above https://en.forums.wordpress.com/topic/built-in-domain-for-my-site?replies=3#post-2664142. Please be patient while waitimng for Staff help.
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It is likely because you are not logged into the WordPress.com user account that owns the site you are trying to access.
Typically this happens because you ended up with a second WordPress.com user account at some point.
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Thanks for your response. How do I resolve this? Any other account I have with WordPress, I do not care about. But I need access to my primary account.
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I will purchase the business account if I need to, I just need some help resolving this issue from staff or anyone.
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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Ok thank you very much. I will try these links. My site name is now connected to squarespace and so the .wp-login no longer works. But I will try to recover. Thanks.
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I may be hitting a dead end because it was a self-hosted wordpress.org site. Now that my site name (only!) has been mirgrated, it doesn’t recognize me at all. I can’t get a new password, it does not recognize my email. Is there anything that can be done to help? And is there an online chat option or a phone number I can call? Please anything.
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I am seeing no record that the domain maggiefranz.com was ever connected to a WordPress.com site. This fits with your statement that you had a self-hosted WordPress.org site.
However, we at WordPress.com can only assist with WordPress.com hosted sites. Your best bet it to talk to your former webhost and see if their support team can assist you.
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