Bulk re-attaching images not working

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  lmitchell232 · Member · Nov 27, 2022 at 5:05 pm

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  This method of bulk re-attaching images appears not to be working for me. Any solution, workarounds or other methods would be appreciated.

  https://wordpress.com/support/media/2/#reattach-files

  The blog I need help with is: (visible only to logged in users)

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  lmitchell232 · Member · Nov 27, 2022 at 5:07 pm

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  the blog link is wrong. My site is lionelmitchell.com

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  staff-zinnia · Staff · Nov 29, 2022 at 5:27 pm

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  Howdy –

  Thanks for getting in touch. When you say it’s not working – what does that mean exactly? Is there an error message? Is there a behavior that you can describe to us? That will be helpful in figuring things out.

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  lmitchell232 · Member · Dec 4, 2022 at 4:21 pm

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  There is no error message. In fact a dialog reporting that a number of files have been attached appears, though the number is not always the full number that were selected. However, the files remain on the unattached list when filtered, and the ‘attach’ link for each image still appears.

  I am using a Divi theme and I wonder is it something to do with that, as this method of bulk attachment of files seems to fall under the WordPress media library module.

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  lmitchell232 · Member · Dec 4, 2022 at 5:12 pm

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  This is what happens. Or not!

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  lmitchell232 · Member · Dec 4, 2022 at 5:25 pm

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  “I am using a Divi theme and I wonder is it something to do with that, as this method of bulk attachment of files seems to fall under the WordPress media library module.”

  Don’t think this is the problem now as I have tried the procedure on my partner’s WordPress site and the behavior is the same!

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  staff-totoro · Staff · Dec 5, 2022 at 1:50 am

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  Hi there, can you clarify what you are trying to do by attaching unattached images? The steps in that guide may not work based on the 3rd party plugins or themes you are using on your WordPress.com Business site.

  I’ve watched the YouTube video that you linked, but I’m not sure what the expected outcome would be here. You are trying to have these images show up on your Eve and Josh project (portfolio item) so they appear in the page layout? The reason I ask is because we do not offer Divi on WordPress.com (it is a 3rd party alternative to the default WordPress editor) and the instructions in that guide were not written with Divi in mind.

  

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  staff-totoro · Staff · Dec 5, 2022 at 1:51 am

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  Hi again,

  I forgot to mention that this is the support forum for our free sites, but your Business Yearly Plan upgrade includes priority live chat support that you can access 24 hours a day .

  With this in mind, you are encouraged to reach out to us here, and we can take a closer look at your issue in real time. No need to wait for a reply in the forums: https://wordpress.com/help/contact