Buna seara!
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Am cumparat un domeniu cu ajutorul unui cupon de reducere, insa banca imi arata ca a facturat de doua ori aceasta plata, am incercat dezactivarea domeniului. Ulterior mi-ai fost anulate ambele plati, insa acum nu mai pot cumpara domeniul in baza reducerii de care am beneficiat initial.
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Hi! I can use Google Translate to understand you: https://translate.google.com/
Your said:
I bought a domain with the help of a discount coupon, but the bank shows me that it invoiced this payment twice, I tried to deactivate the domain. Later, both payments were canceled, but now I can no longer buy the domain based on the discount I initially benefited from.
From what I see, you have two sites with us, and it appears that you purchased the WordPress.com Personal Plan for both of your sites.
I can confirm that you cancelled one of your upgrades, which resulted in a refund of $24 as you can see here: https://wordpress.com/me/purchases/billing/
This has resulted in your domain being cancelled, but I have recovered it and it is once again active. You can confirm here: https://wordpress.com/me/purchases/
I have also set the site robertamullercom.wordpress.com to instead use the domain robertamuller.com as the primary address. This is what I see when I visit now:
Hope that helps. Please let us know if you have any more questions.
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Hi again,
While I was working on my answer here I see you added the domain mullerroberta.com.
Did you want to cancel mullerroberta.com and instead use robertamuller.com as your site address? Thanks for the additional info!
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I tried robertamuller in the first place but it did not work so i had to come back with another idea. I have had robertamuller.wordpress.com for 10 years so that worked better for me.. if you could help me I would be forever grateful! Thanks
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Another question of mine is, if i change muleeroberta for robertamuller, do i have to make another payment for the domain?
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Hi there,
Right now you have two domains (mullerroberta.com and robertamuller.com) pointing to the same site (robertamuller.wordpress.com). Also, that same site is on the Personal plan. What exactly do you want to do?
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Hello there,
Ok that’s great.
Do you wish to cancel the domain: mullerroberta.com?
Please bare in mind that when domains are cancelled, they can be difficult, sometimes impossible to retrieve.
Please see more on cancelling a domain here: https://wordpress.com/support/domains/cancel-domain/
Many thanks.
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Yes i want to cancel the domain mullerroberta.com, and keep robertamuller.com
Are there any taxes that i should be aware about? -
Thanks for confirming! I’ve cancelled the mullerroberta.com domain per your request.
Any taxes on these purchases would be reflected in your payment receipts which you can find here:
https://wordpress.com/me/purchases
I hope that helps!
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