Bundle Cancellation

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  monttremblantplus · Member · Sep 7, 2012 at 11:55 am

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  I I would like to cancel my wordpress.com bundle but still keep my domain with you. The reason is that I need to be able to upload my own theme to use! Thanks for coming back to me as quickly as possible. Have a good day.
  Blog url: http://monttremblantplus.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 7, 2012 at 1:04 pm

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  The reason is that I need to be able to upload my own theme to use!

  No upgrade here will allow us to use any theme other than the 200+ that appear in our WordPress.com dashboard under Appearance>Themes. If you need to upload a theme, you might want to look at hosting your own install of WordPress software on a 3rd party server.

  Here’s how to request a refund for a bundle http://en.support.wordpress.com/bundles/#canceling-a-bundle

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  monttremblantplus · Member · Sep 7, 2012 at 1:26 pm

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  Thanks for answering, I know the upgrade doesn’t allow uploading custom themes, when I noticed that I payed for a bundle for no reason I wanted to canceel and get a refund, I clicked on cancel and refund.. but I have yet been refunded or answered by any person from wordpress.

  I do have my own hosting and I will install wordpress.org software, but firest I want to get my refund for this 99$ bundle. (I will leave my domain registered here though)

  Is there any ophone number we can call to contact support? I cannot find one.

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  justjennifer · Member · Sep 7, 2012 at 1:37 pm

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  There is no phone support.

  Did you try using the contact form at http://en.support.wordpress.com/contact/

  Regardless, I will tag this for Staff assistance. Please be patient while they get back to you as there is a bit of a backlog.

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  monttremblantplus · Member · Sep 7, 2012 at 1:43 pm

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  Thank you so much for your help.

  I just got the email to cancel and refund my bundle, I click on the “Confirm Cancellation” button in the email and it brings me to a WordPress Failure Notice with this wriiten “Are you sure you want to do this?” and nothing else… I am sure I want to do this but there is nothing on the page except that text…

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  staff-blorbo · Staff · Sep 7, 2012 at 7:12 pm

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  I have canceled and refunded your bundle minus the domain as requested.

  Please let us know if you need any further assistance!