Business plan refund

• 

  kosmoseus · Member · Mar 15, 2017 at 12:04 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I decided to cancel early my business plan and got a message that I would be refunded. A week after I still have not received it.

  Best regards,

  Joseba Garcia

  The blog I need help with is: (visible only to logged in users)

• 

  pavanraheja · Member · Mar 15, 2017 at 12:22 pm

  • Copy link

  Hello ,
  I have tagged the staff to assist you further on the status of your refund. Please be patient with us. Someone will revert you back soon.

  Regards

• 

  kosmoseus · Member · Mar 15, 2017 at 12:26 pm

  • Copy link

  Thank you! :)

• 

  staff-zinnia · Staff · Mar 15, 2017 at 2:46 pm

  • Copy link

  Hi –

  I’ll be happy to help with this. Can you let me know the site address connected to the Business plan?

  Under the account that you have contacted us from there’s not any history of a WordPress.com Business upgrade. Rather, there are 2 separate Premium upgrades from October.

• 

  kosmoseus · Member · Mar 15, 2017 at 2:50 pm

  • Copy link

  Yes, I’m so sorry, it was from a different account! I wrote that message before taking coffee. I will contact support from the correct account.

  Best regards

• 

  staff-zinnia · Staff · Mar 15, 2017 at 3:17 pm

  • Copy link

  No problem! You can just post back here from the other account and we can move forward with helping :)

• 

  kosmoskosmoseus · Member · Mar 15, 2017 at 3:23 pm

  • Copy link

  I contacted business plan support and it has been sorted out.

  Thanks again!

• 

  staff-zinnia · Staff · Mar 15, 2017 at 3:38 pm

  • Copy link

  Wonderful news! Take care :)