business plans

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  zoeknill · Member · Jun 29, 2015 at 10:09 am

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  I have paid to have the ‘business plan’, but it keeps asking for payment to map a domain and I don’t seem to have access to the premium templates? I thought this was included in the plan cost??

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jun 29, 2015 at 12:54 pm

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  Hi there. Maybe the purchase didn’t go through.

  Please check the My Upgrades section of your dashboard and see if there is an active business upgrade there. Also, has the charge gone through on your credit card yet?

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  kokkieh · Staff · Jun 29, 2015 at 12:54 pm

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  I’ll also tag this for staff to follow up.

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  zoeknill · Member · Jun 29, 2015 at 12:59 pm

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  Thank you, someone from the support team has been helping with this already. It is because the upgrade was only useable by me colleague – so he has had to transfer the upgrade to me.
  Thanks!

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  kokkieh · Staff · Jun 29, 2015 at 1:00 pm

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  If someone is already helping you I’ll remove the tag again. Thanks for letting me know :)