Button Not Quite Working

  • Unknown's avatar

    I’m sure it’s just a matter of clicking off of a button somewhere, however, when on my site, next to the products there is a ‘Facebook’ button. When you click this it should send that product to FB. It is sending the product, however, it’s not sending the item picture. It just shows my business logo stuff. Can you help? Thanks in advance.

    The blog I need help with is: (visible only to logged in users)

  • Hey @skayjordan,

    When you click this it should send that product to FB. It is sending the product, however, it’s not sending the item picture. It just shows my business logo stuff. Can you help?

    Your site isn’t hosted here with us, but maybe we can point you in the right direction.

    This tool from Facebook will tell you what image you’re using in any given address on your site:
    https://developers.facebook.com/tools/debug/

    Enter a link and you should get a preview and some technical information about what will appear on Facebook.

    Jetpack will typically display your featured image for each page or post, but if that isn’t working, you may need to check your settings for other plugins to see if one is sending your logo in as the social image instead.

    Once you’ve fixed any potential issues, head back to the debug page, enter a link to your site, and choose to scrape again.

    Going forward, these forums are actually for the sites hosted here on our servers, but there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    Hoping this helps!

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