Buyed personal plan, 4 months not activated

• 

  federicocarrus · Member · Oct 30, 2025 at 6:20 pm

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  I’ve buyed on 19th of August current year the personal plan for a total of 58.56 euro

  On https://wpchrg.wordpress.com/ you can read:

  “

  This was a charge for:

  WordPress.com Personal
  sardegnamongolfiere-alwfz.wordpress.com

  Domain Transfer
  sardegnamongolfiere.com “

  But nothing result active nor receipt can be found on my profile. Can someone from the staff help me?

  The blog I need help with is: (visible only to logged in users)

• 

  elcristofue · Member · Oct 30, 2025 at 6:34 pm

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  Hello @federicocarrus! I’d be happy to help you with this.

  The issue you’re experiencing is that you’re logged into the wrong account. In this case, please make sure to log out of your current session and then log back in using a different email address you might have used.

  If you’ve forgotten the correct email, you can use our account recovery method by following this guide:

  https://wordpress.com/support/account-recovery/#verify-your-account-ownership
  
  Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.