Callot login I don´t receive the sms with login code

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  segisnogueras260817 · Member · Feb 20, 2022 at 8:48 am

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  When I try login at WordPress.com with my second account (Hotmail email address), after I input email and password, the system says it sent an email with a login SMS code. I never receive the code, thus, I cannot log in.

  When I try the Account recovery option and I input the proof of purchase, the system asks me to try the password reset form which will be useless because I will need again an SMS code.

  “Your contact email is the same as your account – if you can receive emails you should try the password reset form instead.”

  I am blocked: cannot log in, cannot customer support. Is there any way to interact with human staff to solve the problem?

  Thanks in advance for your attention

  Segis

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  segisnogueras260817 · Member · Feb 20, 2022 at 8:52 am

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  I didn`t mention before: I don´t have the double authentication app and cannot find the back up codes

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  staff-mckluskey · Staff · Feb 20, 2022 at 3:15 pm

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  Hi Segis,

  Please send an email directly to our Account Recovery team: passwordhelp@wordpress.com. Make sure to use the same email address you used to create the WordPress.com account you’re trying to access.