Can access my admin dashboard

• 

  nelsongy · Member · Dec 19, 2020 at 5:16 pm

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  cPanel error log shows:
  [access_compat:error] [pid 2643165:tid 47769817544448] [client 47.52.239.42:42158] AH01797: client denied by server configuration: /home/prosper4/public_html/wp-login.php, referer: https://prosperasupplements.com/wp-login.php

  How can I restore access?

• 

  staff-mckluskey · Staff · Dec 20, 2020 at 2:14 pm

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with A2 Hosting.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can reach out directly to your host or look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.