Can access site but dont see it on my WordPress dashboard
-
Still able to visit the website https://veteransaftervest.com/. However, I needed to update the landing page, and it’s saying (email visible only to moderators and staff) account was not created and had no website in the dashboard. Need help access this to make changes and make sure it’s still active.
Site: https://veteransaftervest.com/.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer. Specifically we have a custom login system (for enhanced security) here on WordPress.com so our process for regaining access will not work on sites with other providers.
The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Siteground support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
- The topic ‘Can access site but dont see it on my WordPress dashboard’ is closed to new replies.
WordPress.com Forums 