Can Anyone Help to Fix Fatal Errors caused by OceanWP theme?

  • Unknown's avatar
    irustt · Member ·

    I can’t use Elementor and I got an email about the error with my website as follows:

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: elementor-safe (version )
    Current plugin: (version )
    PHP version 7.4.12

    Error Details
    =============
    An error of type E_ERROR was caused in line 14 of the file /srv/htdocs/wp-content/themes/oceanwp/woocommerce/loop/loop-start.php. Error message: Uncaught Error: Call to undefined function oceanwp_is_woo_shop() in /srv/htdocs/wp-content/themes/oceanwp/woocommerce/loop/loop-start.php:14
    Stack trace:
    #0 /wordpress/plugins/woocommerce/4.7.1/includes/wc-core-functions.php(345): include()
    #1 /wordpress/plugins/woocommerce/4.7.1/includes/wc-template-functions.php(1117): wc_get_template(‘loop/loop-start…’)
    #2 /wordpress/plugins/woocommerce/4.7.1/includes/shortcodes/class-wc-shortcode-products.php(649): woocommerce_product_loop_start()
    #3 /wordpress/plugins/woocommerce/4.7.1/includes/shortcodes/class-wc-shortcode-products.php(100): WC_Shortcode_Products->product_loop()
    #4 /wordpress/plugins/woocommerce/4.7.1/includes/class-wc-shortcodes.php(283): WC_Shortcode_Products->get_content()
    #5 /wordpress/core/5.5.3/wp-includes/shortcodes.php(343): WC_Shortcodes::products(Array, ”, ‘products’)
    #6 [internal function]: do_shortcode_tag(Array)
    #7 /wordpress/core/5.5.3/wp-includes/shortcodes.php(218): preg_replace_callback(‘/\[(\[?)(produc…’, ‘do_shortcode_ta…’, ‘[products limit…’)
    #8 /srv/htdocs/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode(‘[products limit…’)
    #9 /srv/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(1894): ElementorWidget_Shortcode->render()
    #10 /srv/htdocs/wp-content/plugins/elementor/includes/base/widget-base.php(530): ElementorControls_Stack->render_by_mode()
    #11 /srv/htdocs/wp-content/plugins/elementor/includes/base/widget-base.php(643): ElementorWidget_Base->render_content()
    #12 /srv/htdocs/wp-content/plugins/elementor/includes/base/element-base.php(722): ElementorWidget_Base->get_raw_data(true)
    #13 /srv/htdocs/wp-content/plugins/elementor/includes/base/element-base.php(722): ElementorElement_Base->get_raw_data(true)
    #14 /srv/htdocs/wp-content/plugins/elementor/core/base/document.php(753): ElementorElement_Base->get_raw_data(true)
    #15 /srv/htdocs/wp-content/plugins/elementor/core/base/document.php(490): ElementorCoreBaseDocument->get_elements_raw_data(Array, true)
    #16 /srv/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(1838): ElementorCoreBaseDocument->get_initial_config()
    #17 /srv/htdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(946): ElementorControls_Stack->_get_initial_config()
    #18 /srv/htdocs/wp-content/plugins/elementor/core/editor/editor.php(530): ElementorControls_Stack->get_config()
    #19 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(287): ElementorCoreEditorEditor->enqueue_scripts(”)
    #20 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #21 /wordpress/core/5.5.3/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #22 /wordpress/core/5.5.3/wp-includes/script-loader.php(2001): do_action(‘wp_enqueue_scri…’)
    #23 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(287): wp_enqueue_scripts(”)
    #24 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #25 /wordpress/core/5.5.3/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #26 /wordpress/core/5.5.3/wp-includes/general-template.php(3009): do_action(‘wp_head’)
    #27 /srv/htdocs/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
    #28 /srv/htdocs/wp-content/plugins/elementor/core/editor/editor.php(325): include(‘/srv/htdocs/wp-…’)
    #29 /srv/htdocs/wp-content/plugins/elementor/core/editor/editor.php(166): ElementorCoreEditorEditor->print_editor_template()
    #30 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(287): ElementorCoreEditorEditor->init(”)
    #31 /wordpress/core/5.5.3/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #32 /wordpress/core/5.5.3/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #33 /wordpress/core/5.5.3/wp-admin/admin.php(408): do_action(‘admin_action_el…’)
    #34 /wordpress/core/5.5.3/wp-admin/post.php(12): require_once(‘/wordpress/core…’)
    #35 {main}
    thrown

    Can anyone assist here?

    Thanks!

  • staff-ozmodiar · Staff ·

    Hi!

    We can absolutely help you sort this out.

    However, as a WordPress.com eCommerce plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get your site up and running:

    https://wordpress.com/help/contact

    If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!

  • Unknown's avatar
    irustt · Member ·

    Thank you!

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