can I be refunded for an upgrade purchase?

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  feebeaute · Member · Nov 28, 2011 at 5:31 pm

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  Hello,

  I recently purchased the Custom CSS upgrade thinking it would give me access to editing the .php files of the themes, but I learned that it wasn’t for this after purchase.

  I was wondering if I could get this upgrade refunded and if you could explain to me how I can go about getting the Editor option usually found in Appearance?

  Thank you very much and I’m very sorry for the confusion,
  Valerie
  Blog url: http://toilettagefeebeaute.wordpress.com/

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  chrisrudzki · Member · Nov 28, 2011 at 6:16 pm

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  Hi there,

  That’s a feature of self-hosted blogs running the free software available at WordPress.org

  Learn more about the differences between WordPress.com blogs and self-hosted WordPress blogs here:
  http://en.support.wordpress.com/com-vs-org/

  We have a list of recommended hosts here:
  http://get.wp.com/hosting/

  I’ve went ahead and refunded your custom design upgrade. It might take up to a week for the refund to be reflected on your account.

  You can point your domain to a different hosting provider by updating the name servers:
  http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

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  feebeaute · Member · Nov 28, 2011 at 7:22 pm

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  Hello again,

  thank you very much for the refund and thank you for the information.

  I’m looking into the hosting sites that you provided and I had another quick question- do I have to keep using one of those severs all the time or can I use one of those severs to create my site (pay only one month) and then go back to the wordpress.com server? Example: I pay one month on their server, make my changes and create my site the way I like, stop paying for their server and all of my changes will stay the same or will they disappear as soon as I stop paying for their server?

  I’m sorry if the question is not clear- I’m not sure how to word my question properly…

  This has been very helpful so far! Thank you sooo much!

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  staff-blorbo · Staff · Nov 28, 2011 at 11:38 pm

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  You’ll need to stay on the hosting providers with a WordPress.org installation to update you theme files in that manner.

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  feebeaute · Member · Nov 29, 2011 at 2:19 pm

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  Thank you :)

  When I change the nameserver does it matter which slot I put the new name server into?

  There is already NS1.WORDPRESS.COM and NS2.WORDPRESS.COM and I have my new one- do I put it into third slot or do I replace one of these?

  I replaced the NS1.WORDPRESS.COM last night and moved the other two down… it hasn’t made any difference yet, I know they say it could take up to 48 hours, but if I didn’t do it properly if will be longer then that in the end…

  Thank you again for all this help

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  staff-blorbo · Staff · Nov 29, 2011 at 6:55 pm

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  You’ll need to replace our nameservers with theirs.

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  feebeaute · Member · Nov 29, 2011 at 11:06 pm

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  So what I did was replace your nameserver with the new one but I kept your name servers just by moving them down because it requires 2 and I only have 1 new nameserver…

  Ever since I did this I can’t view my site either… it says:

  Index of /

  cgi-bin/
  Apache mod_qos/9.69 mod_fcgid/2.3.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at toilettagefeebeaute.com Port 80

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  staff-blorbo · Staff · Nov 29, 2011 at 11:58 pm

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  No, our nameservers can’t be in there at all. It needs to be just your hosting provider’s nameservers.