can I cancel before being charged?

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  synergysite1 · Member · May 8, 2023 at 2:50 am

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  It was unclear to me that I would have to pay extra in order to install plugins. I have not really built anything and would like to reverse my purchase. How can I accomplish that at this point? I authorized the charge less than an hour ago?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 9, 2023 at 2:37 pm

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  Hi there,
  
  Yes, the Business Plan is required for plugin installation. You still have the Personal Plan under your account and have been charged for that subscription.
  
  If you no longer want that subscription, you can go to Upgrades > Purchases and there is an option to cancel the subscription and receive a refund.
  
  Please let us know if you have any questions.
  
  Thanks!