Can I get a complete backup .zip file?

• 

  harperpham · Member · Oct 2, 2021 at 5:51 am

  • Copy link
  • Add topic to favorites

  I exported my database but the link (sent to my email) only provides a .zip file with one .xml file. It’s incomplete. Can I get a .sql file?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  franxiscoflores1 · Member · Oct 2, 2021 at 9:03 am

  • Copy link

  Hi,

  PHPMyAdmin and MySQL access are available to administrators on the WordPress.com Business and eCommerce plans.

  if you don’t have some these packages, then you can try to get a copy of your database by clicking on jetpack then activity log, if you can’t… well, I will tag this post to a staff member. I’m only a volunteer and can’t acces your account.

• 

  harperpham · Member · Oct 2, 2021 at 9:30 am

  • Copy link

  Thanks franxiscoflores1! I’m using a free plan package on WordPress. Now I’m migrating it to my new hosting and domain on Bluehost but this site requires a .sql and .zip files to upload the database.

• 

  fstat · Staff · Oct 2, 2021 at 9:38 am

  • Copy link

  Hi there,

  On WordPress.com you can only export an XML file containing posts, pages, comments, categories, and tags. You can also download a ZIP file with all your Media Library files. You can find more information here:

  https://wordpress.com/support/export/

  If on your new host you’re going to use the WordPress software, then you can use the official importer and migrate your site. You can find detailed instructions here:

  https://move.wordpress.com/exportimport-content/

• 

  harperpham · Member · Oct 2, 2021 at 10:10 am

  • Copy link

  Hi fstat, thanks for the suggestions. I’ve tried many ways but nothing worked. At first, I used the “Migrate your website” option on Bluehost but it just supported the site url ending with .com or others rather than “.home.blog” like mine. Then I tried creating a new site on Bluehost, using WordPress builder, and imported the .xml which I downloaded from my current site to the new one (I also used the plugin WP-All-Import as recommended in the link you sent) but it said “Failed to import…”. Please help!

• 

  fstat · Staff · Oct 2, 2021 at 3:30 pm

  • Copy link

  The only way to migrate a free WordPress.com site is through the official importer that’s built into WordPress.

  What is the exact error message you get when you try to import the XML file?