Can I get a refund on my renewal?

  • Unknown's avatar
    alinabice · Member ·

    Can I get a refund on my renewal?

    The blog I need help with is: (visible only to logged in users)

  • poojashetty18 · Staff ·

    Hi there,

    You can disable any upgrades by going to the Manage Purchases page on your site and find the upgrade you’d like to refund from the list and select Cancel and Refund.

    Note: For plans and all other purchases, you must cancel within 30 days of purchase and for new domain registrations, you must cancel within 48 hours of purchase to receive a refund.

    You will be refunded to the same payment method that was used during your purchase. After processing, refunds usually take about ten days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

    You can check the steps to cancel any of your upgrade in the article below:

    Refund a Purchase

    Please let me know if have you have more questions.

    Thank you.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi alinabice,

    I see you have been able to request a refund using the information @poojashetty18 provided. If you need any further help, just reply here and I’ll be happy to take a look :)

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