Can I get access to my theme files?

  • Unknown's avatar
    3roadsmedia · Member ·

    This is my first time using wordpress.com and my first theme purchase. I was directed to the “On a Whim” theme by a client who would like to do some pretty heavy customization to the theme – customizations that are beyond what can be done through your interface. My impression was that I could download and install the theme on my own server, not that I’d be tied to the wordpress.com service. Is there any way for me to get access to the theme files, or must I use the theme on a wordpress.com hosted site?

    If I can’t get access to the theme files, I’d like a refund, since the theme needs to be transferred to a site outside of the wordpress.com network.

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    The theme that you purchased: On a Whim can only be used on WordPress.com. It can’t be transferred. I think what you need is to move to WordPress.org.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.

    Check here to learn more about the difference between WordPress.com and WordPress.org:

    WordPress.com vs. WordPress.org

    I know you asked for a refund, but just wanted to confirm one more time after I gave you more information on this.

    Please reply to confirm and I can refund this for you.

  • Unknown's avatar
    3roadsmedia · Member ·

    Hi Grace,

    Thanks for the response. That’s what I figured, but just wanted to be extra sure. Yes, can you provide that refund? Thank you.

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    Thank you for the confirmation. I have provided you a full refund and removed it from your account. Please note that it may take up to a week for the refund to show up in your bank account.

    Feel free to reach out if you have any questions!

  • The topic ‘Can I get access to my theme files?’ is closed to new replies.