Can I please chat with someone?

  • Unknown's avatar
    friendlyworm · Member ·

    I need to discuss a password problem with a customer service representative. How do I go about doing that?

    The blog I need help with is: (visible only to logged in users)

  • avydun · Staff ·

    Note that if you are on the free WordPress.com plan, you are eligible only for community forums support. That is, the one you are using here right now.

    If you upgrade to Personal, Premium or Business WordPress.com plans, you will get email and chat support from the WordPress.com Happiness Engineers.

    Note that, you can always ask your question here on the WordPress.com community forums and one of us will be able to help. If we are not able to provide the best advice, we will be able to tag a certain tag on this topic that will alert the WordPress.com Happiness Engineers to have a look at this topic and they can help you further.

    Let us know what the question is.

  • Unknown's avatar
    justjennifer · Member ·

    Hello there @friendlyworm, it appears that adventuresofworm.com is a self-hosted site using the standalone WP software hosted at GoDaddy and not hosted here on WordPressdotcom.

    If you need help with your WordPressdotcom password, please check out this support guide: https://en.support.wordpress.com/passwords/

    If you’ve entirely lost access to a WordPressdotcom account, then you’ll need to go through the account recovery process following this guide: https://en.support.wordpress.com/passwords/#assisted-account-recovery

    If you need help with resetting your standalone WP site’s password, you’ll want to check with your current hosting provider, GoDaddy, and/or head over to the support documentation for standalone WP: https://codex.wordpress.org/Resetting_Your_Password

    Hope that helps and best wishes.

  • Unknown's avatar
    friendlyworm · Member ·

    Thank you for the advice. It was helpful.

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