Can I restore my cancelled purchase?

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  scisoupblog · Member · Aug 1, 2018 at 11:27 am

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  Can I restore my canceled purchase?

  The blog I need help with is: (visible only to logged in users)

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  ninadpatil01 · Member · Aug 1, 2018 at 11:45 am

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  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  Thanks!

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  kokkieh · Staff · Aug 1, 2018 at 12:31 pm

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  Hi there,

  Your payment was also refunded when you cancelled your plan, so to restore the plan please go to My Site ->Plans and purchase a new one instead.

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  scisoupblog · Member · Aug 1, 2018 at 12:36 pm

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  Dear Kokkieh, payment was partly refunded. This was like i had paid 2400 INR out of which only 580 was refunded. Can I pay a refunded amount to restore the purchase?

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  kokkieh · Staff · Aug 1, 2018 at 1:18 pm

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  We have since refunded the domain portion of the plan as well, as that should have been refunded when you cancelled your domain transfer. You’ll see receipts for both refunds in your billing history:

  https://wordpress.com/me/purchases/billing/

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  scisoupblog · Member · Aug 3, 2018 at 9:50 am

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  I have received only 580 rupees. What about rest of the amount? Kindly help.

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  kokkieh · Staff · Aug 3, 2018 at 12:07 pm

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  Your full payment of 2,400 ₹ has been refunded. You can see that in the receipts in your billing history.

  If you’ve only received part of the refund, it means your bank is still busy processing the rest. This process typically takes up to 10 business days, and even longer for non-US banks. Please follow up with your bank directly if you haven’t received it yet after that time.