Can I return a Domain Mapping?

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  beaconhousemedia · Member · Jul 29, 2014 at 8:39 pm

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  I mapped to the wrong domain and need to change it. Can I return a domain mapping, or get it changed to the correct address?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 29, 2014 at 8:41 pm

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  Yes. What are the specific URLs involved here? Post them please and I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  beaconhousemedia · Member · Jul 29, 2014 at 8:43 pm

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  guidetogoodfood.wordpress.com
  mapping purchased for guidetogoodfood.org
  should be mapped to guide2goodfood.org

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  auxclass · Member · Jul 29, 2014 at 8:51 pm

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  Just transfer it to the other blog: http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  Or the staff can help if you have trouble – but you need to ask them in small very clear words (they don’t want to move something to the wrong place)

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  thatrobyn · Member · Jul 30, 2014 at 4:59 pm

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  Hello there,
  Great advice, captnmike. Thanks much! I took a look at guide2goodfood.org and it appears as if everything is mapping properly with guidetogoodfood.wordpress.com. Could you confirm, or let me know if you need addition assistance?

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  auxclass · Member · Jul 30, 2014 at 5:04 pm

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  @thatrobyn – you be welcome

  I try and get things lined up with the info you need to help the first time and save you asking for more info then needing to come back a second time

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  thatrobyn · Member · Jul 30, 2014 at 5:07 pm

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  Well, you rocked this! Thanks so much!

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  beaconhousemedia · Member · Jul 30, 2014 at 5:09 pm

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  The issue was not transferring a domain to another blog, but rather purchasing the incorrect spelling of “to” instead of “2.” Since the incorrect domain name was purchased, we were able to “cancel” the incorrectly spelled domain before 30 days.

  See the note below for what caused the confusion:

  Note: if you not logged in as the user who made the initial purchase, you can not cancel a domain mapping. The user who made the purchase is the only one who can cancel it.

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  thatrobyn · Member · Jul 30, 2014 at 5:32 pm

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  Thanks for checking back in. You are absolutely right, only the upgrade purchaser has the right to make adjustments to that particular upgrade. Glad you were able to launch a refund and re-setup your domain mapping with the correct spelling. All the best.