Can no longer access site

• 

  day5bb688874e8a · Member · Apr 8, 2024 at 1:12 pm

  • Copy link
  • Add topic to favorites

  Hi there, my company bought the domain cie-gateway.eu and could originally log on to wordpress admin. We posted a job on upwork for someone to develop it, but now we can no longer access anything if we type in cie-gateway.eu/wp-admin.

  The webpage itself is still accessible at cie-gateway.eu. Would you be able to provide me with any help me understand what has happened and how we can get back in to the back end of the site.

  Many thanks

  Self-declared URL: cie-gateway.eu
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Apr 16, 2024 at 6:45 pm

  • Copy link

  Hello!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  To avoid any confusion, it’s important to distinguish between three different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  I recommend reaching out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem. If you’re not sure who is your hosting provider, you can use a website like Hosting Checker to look up that information. https://hostingchecker.com/

  I hope that helps!