Can no longer access the website I built

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  helenshairsingh409549708 · Member · Oct 25, 2018 at 2:51 pm

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  Hello, I built a website for a charitable organization on WordPress and am the sole administrator on the site. Usually when I log on to the site I am automatically there as administrator. Recently though, due to some malware, I had to clean up the laptop, including resetting to original Chrome settings. Now when I pull up the website it is as a visitor and I do not know how to get back in as an administrator. Can you please help me? Thanks in advance!

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  staff-zara · Staff · Oct 26, 2018 at 12:58 am

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  Hi there,

  Please share us the site address so that we can point you in the right direction for getting support.

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  helenshairsingh409549708 · Member · Oct 26, 2018 at 1:31 pm

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  Hi Regina, thank you so much for responding! The site is: https://stfrancisofassisispecialneedscenter.org

  Helen

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  staff-zara · Staff · Oct 26, 2018 at 2:08 pm

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  Hi Helen,

  Thank you for sharing the site address.

  The owner of the site is stfrancisofassisispecialneedscenter (username). Are you able to log out from helenshairsingh409549708 and login as stfrancisofassisispecialneedscenter?

  In case you lost the password to login to the site, try resetting your password using this form.

  Let me know if that works for you.

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  stfrancisofassisispecialneedscenter · Member · Oct 26, 2018 at 3:52 pm

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  Regina, thank you so much!!!! Yes, that was what I had to do (I actually feel kind of dumb now haha!). It worked, I’m back on. thankyouthankyouthankyou!

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  staff-zara · Staff · Oct 27, 2018 at 2:05 am

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  You’re welcome, Helen. I’m happy to help. :)