Can no longer access website

  • Unknown's avatar
    kyle483853717 · Member ·

    Hi unfortunately, we had a mishap in the office and the domain we use was changed to redirect to a new website without first deactivating the old website. I can no longer access wordpress as the domain is redirected and we have no copy of what IP address our old website was at. Is there anyway you can help me access our wordpress account. We just want to take down the website and disable it but we cannot get back in without the IP address of the old account
    http://b4u.ie/web/wp-admin/
    Bathrooms_4U

    this was the link followed by our user name.

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, it sounds like you are working with the standalone WordPress software rather than a website hosted here by WordPress.com. Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you describe.

    Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

    Best wishes

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