can not access my account :(

• 

  isavasanti · Member · May 13, 2018 at 11:55 pm

  • Copy link
  • Add topic to favorites

  I recently changed my password but unfortunately can not recall it… yes pretty dumb I know…
  So I introduced my username to create a new one… got the message to check my email but have not receive any emal… did that 3 times… no email received.
  I I introduced my email address it tells me I have no account…

  Help very very appreciated!

  The name of my site is http://indepthhealingandawakening.com/

  Thank you!
  Isa

  The blog I need help with is: (visible only to logged in users)

• 

  ravichahar · Member · May 14, 2018 at 1:16 am

  • Copy link

  Hey isavasanti,

  You use the self-hosted WordPress version(.org) and your website is hosted on Inmotionhosting.

  We’re only able to help with the websites hosted on WordPress.com.

  Please either contact your web hosting customer support or submit your query to WordPress.org forums.
  https://wordpress.org/support/forums/

  WordPress.com and WordPress.org and two different platforms. To know more, please read this.

  WordPress.com vs. WordPress.org

• 

  abhishahji · Member · May 14, 2018 at 5:57 am

  • Copy link

  Hi isavasanti

  You can reset your account in following ways :

  1. Reset Password
  2. SMS recovery
  3. Account Recovery Form

  To get more details on each of them, here is the link for that

  Recover Your Account

  I’m tagging “modlook” to get a staff’s attention as you’ve requested a reset link and didn’t receive it.

  Hope this helps. Thanks!