Can not access my account
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Hi, I created an account some time ago and for some reason I cant not log in into it. The website is still running but when I try to reset my password it only shows that my account does not exist. But when I tried to create another account it shows that username was taken. When I type ‘mysite’/wp*admin it only shows 404. I tried to find some contact for support but I did not find anything, so I created this account so I can ask this question. Can someone from support contact me please? Thank you.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Can you please let us know the address of the site you’re trying to recover access to so we can further assist you?
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Can you please send me personal/private message so we can discuss it not publicly? Thank you.
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Hi cityclinic1,
If you share the site address here, I will remove it from the thread afterwards so it isn’t visible to the public :)
If the site was created with self hosted WordPress.org software, please contact your host for help as the login details are store on their servers (which means we do not have access to that information).
I can check where the site is hosted if you are unsure.
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The site adress is :
(reacted)
I would much appreciate it if you check it. Thank you very much. -
Thanks for sending the link, I’ve removed it from the thread. This site was created with self hosyed WordPress.org software and is therefore not hosted here on WordPress.com:
It appears to be hosted by VNet so they will be the best people to contact for help if your login details aren’t being recognised.
Best of luck!
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Thank you very much. You helped a lot. I was trying to figure out what is the problem for one week.
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You’re very welcome! They should also be able to look at why the login page is showing a 404 error. The WordPress.org support forums are a great resource so you could have a look for answer there in the meantime.
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