can not access my website

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  rmagdalenonotary · Member · Mar 28, 2021 at 6:51 pm

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  i have a website that I created with you but I cannot access to make updates. it says i have not sites with you and when I go to http://rmagdalenonotary.com/ it says powered by word press but I can not log in using the credentials.

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  themagicrobot · Member · Mar 28, 2021 at 7:02 pm

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  You may have built the site with the wordpress software but you won’t find it here at the host WordPress.com because it is over there at Bluehost. Log in directly at http://box2322.temp.domains/~rmagdale/wp-login.php

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  staff-totoro · Staff · Mar 28, 2021 at 8:38 pm

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  The site rmagdalenonotary.com appears to be a self-hosted WordPress (also called “.org”) site hosted on BlueHost Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/rmagdalenonotary.com+dns

  To clarify, we are not the only providers of WordPress sites, and BlueHost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through BlueHost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask BlueHost support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!