can not access site

  • Unknown's avatar
    mongaca · Member ·

    There is something wrong with my site, I got an email that gave me a recovery link, and it does not work. The email also explained the error, but I can’t access my site to try to understand how to fix it.
    I get this: Recovery Mode not initialized.
    And this: There has been a critical error on this website. Learn more about troubleshooting WordPress.
    I also received an email that said my site is locked for 4 hours due to repeated attempts to log in. And I received a 3rd email from JetPack saying there was an error also. Please help.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    If you click that “Learn more about troubleshooting” link on the error page, it will take you to the WordPress.org documentation explaining how you can troubleshoot and fix whatever is causing this critical error.

    For more help with that, please ask the WordPress.org community, who makes the version of WordPress you’re using, in their forums at https://wordpress.org/support/forums/, or contact your hosting provider directly.

    The forum you’re posting to now is for another hosting provider, WordPress.com. Your site isn’t hosted on our servers, and we have no control over it, so I’m afraid we’re not able to help with this from our end.

    For help with Jetpack’s Brute Force Attack Prevention service locking you out of your site, please contact their support team directly. You can find the Jetpack forums at https://wordpress.org/support/plugin/jetpack/

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