Can Not Administer Account

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  cmqmwrites · Member · Mar 12, 2023 at 7:01 pm

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  Hello WordPress! I recently (January 24, 2023) renewed my subscription and have since been trying to access my website in order to update it. Unfortunately, I have only made things worse and have inadvertently created a new profile which has no sites at all. I would like to erase the new profile and be able to administer my site. ColleenQuinn.com still exists, I just can’t do anything with it. Can you help?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 13, 2023 at 12:35 pm

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  Hi there,
  
  Do you no longer have access to the email connected to the account that owns colleenquinn.com? If yes, you can enter that email address in the password recovery tool. Please check your spam folder for the recovery email if you don’t receive it in your inbox immediately:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  If you do not, please fill out our account recovery form, and our Accounts team will assist you in regaining access to your account.

  You can use the transaction ID on your bank statement from when you purchased the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at [email protected]

  Please visit our support page for more information on recovering your account.

  Thanks!