Can not buy a new business plan and not extend my current plan
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Hi
I recently extended my annual subscription with you. Now when I try to start a new WordPress.com Business plan package, the system says “right now you cannot make purchases, contact support”. When I then try to contact support, the page just loads and loads forever just to contact support. Can someone please check what is going on?
Thanks!
//Rasmus
The blog I need help with is: (visible only to logged in users)
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Good Morning –
Thanks for getting in touch. I don’t have anything to share yet but wanted to tell you I have asked our payments team to review this. We will be back in touch once we have more information to share.
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Hello!
Do you have any new information to share? I’ve been allowed to create multiple accounts to get around this, and I run these against the VPN. But as soon as I turn off the VPN service and connect to my WiFi network, the ability to pay is blocked. This leads me to believe that you have blocked the IP address of my home WiFi network from new purchases and that it is not possible to make new purchases once I have connected to it. Can you please take and check what is wrong? There is a risk that I change coughs when there are big problems like this. Unfortunately, because I really like the WordPress.com platform and of course I want to have access to extensions etc in the future as well. -
Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.
However, I have asked that our Billing Support team review and they can follow up with you directly via email as soon as they know more.
Thanks for your patience!
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