Can not connect to website

  • Unknown's avatar
    adamemi · Member ·

    When I click on the ‘My Site’ website it tells me ‘Please check your Primary Site’s Jetpack connection’. How do I fix this?

    I don’t have a site linked to this WordPress.com account

  • supernovia · Staff ·

    Hi, can you confirm what your primary site should be? I see one on this account, but it doesn’t even seem to have WordPress on it — everything just says 404.

    Let us know what you’d like to do.

  • Unknown's avatar
    adamemi · Member ·

    Hi! We used a link to make a new website and it sorted it out.

    We want to connect a domain we have on GoDaddy to the WordPress website we have built. Right now it just redirects us to https://emirecyclingcom.wordpress.com/ — We want the main domain to be emirecycling.com, we own the domain but it says “This domain is already mapped to a WordPress.com site. ” How can we make emirecycling.com the websites main domain while still having GoDaddy as the main registrar?

  • kokkieh · Staff ·

    Hi there,

    Just to confirm, you now want to use your domain with the new WordPress.com site you’ve created, rather than the GoDaddy-hosted site you have connected here via the Jetpack plugin?

    It looks like you’ve already managed to add the domain connection upgrade to your site, and the domain is pointing to and loading your WordPress.com site for me.

    But the Jetpack connection for the old site on that domain is still in your account. Can we go ahead and remove that for you? Then you should be good to continue with the new site.

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