can not find my purchase. my payment for wordpress is pending
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I am in limbo.
I don’t have access to paid plan for wordpress
My payment is pending for account.
I can not get help from support because i am not a paid memberWP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi,
I’m not seeing any paid plans associated with this account. That makes me think you may be be logged in to the wrong account.
If you can let us know the domain/site you need access to, we can check if that’s the case. Thanks!
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Hi Thank you
For your help at last !! I was beginning to feel a little bit like Will Smith in in “I am legend”
euroxfer.wordpress.com
Thank you for help -
Thanks! Yes, that site is connected to a different WordPress.com account.
If you can no longer remember that account password you can reset it here: https://wordpress.com/wp-login.php?action=lostpassword
If you no longer have access to the email address to receive password resets, or don’t remember which email you used, please follow the steps here for account recovery:
https://wordpress.com/support/account-recovery/#account-recovery-help
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Oops! You can ignore everything I said above. I obviously need moar coffee lol.
This account is the correct one for that site. However, there are no paid purchases or plans running on it.
Can you let me know what you were expecting to find? Were you using a custom domain, for example? It could still be there’s something on a different account.
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I have paid 118 euros.
Under purchases in my wordpress account i can not see my purchase..
I am loosing confidencce with my experience on wordpress.
From my understanding if i want to cancel within the 14 day periods i have to go to purchases and i should see my purchase and i can cancel it from there.
But under purchase for my account there is nothing there.
The system thinks that i have not purchased any thing and that I am a “free” account user.
Thank you for your help. -
This still sounds like you’re logged into the wrong account. Can you let us know if you added a custom domain to your plan? If so, can you let us know what it is? We can look you up through the system using that. Thanks!
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I have enough of this.
Can i cancel my subscription please ASAP.
I am allowed to under the 14 days cancelation policy ASAP
Thank you -
You can only cancel a purchase when you are logged to the account that made that purchase.
As already said you are logged in to the wrong account!
You never answered the question a Staff member asked you 2 days: what custom domain did you order?
So: what custom domain did you order?
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euroxfer.wordpress.com This is the domain i paid for
I answered it on the fourth email. ^^ -
Did you try to use the Transaction ID – https://wordpress.com/support/billing-history/#retrieve-a-transaction-id – to restore access to the account that made that purchase? You find all info at https://wordpress.com/support/account-recovery/
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euroxfer.wordpress.com is a free subdomain. At the point of payment most people choose a custom domain. Have you checked with your bank to ensure payment actually went through. There will be a transaction number on your bank statement you would be able to use if you do indeed have another account here.
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Hi Guys,
Thanks
Yes 100% they took the money.
How do i get in touch with an official member of support. We are just going around in circles if nobody can actually help me. I need a member of staff.
* i did pay the money it is withdrawn from my account 118 euros.
* i do not have any purchase history under my account.
I want to cancel my subscription who do i contactHas anyone an email or something ?
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To repeat what staff and volunteers have already told you, if you don’t have any purchase history under this account then that suggests you have more than one WordPress.com account. You need to be logged into the correct account to cancel. Do you have more than one email address? What were you hoping to achieve by paying rather than building a free site at euroxfer.wordpress.com?? Are you positive you didn’t register a custom domain address when you paid? Knowing that would help staff trace your site/payment. If you can see the Transaction ID on your bank statement you can follow the links already provided by @staartmees to solve your problem.
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