Can not get to email forwarding

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  glendas3599 · Member · Jan 8, 2015 at 2:29 am

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  I purchased the domain about 30 mins ago. The simplified domain is up and running, but when I go to “My Domains” and click on the Edit button to set up email forwarding, nothing happens. The button changes color and then nothing.

  Am I rushing it?
  Thanks,
  Glenda

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jan 8, 2015 at 8:08 am

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  Hi, are you still having issues with setting up your email forwarding? http://en.support.wordpress.com/email-forwarding/

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  glendas3599 · Member · Jan 8, 2015 at 3:08 pm

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  I finally was able to access it. (I’ve found that I have to reload the page after clicking the Edit button). But, now I have a different but similar problem.

  I set up the email forwarding (confirmation and tested it) and it worked great. Then, after some testing realized that I should have directed it to a different email address so that I would be able to regulate the incoming emails. I have tried to remove the first email address and then set up the second one (confirmation and test) but, it still forwarded to the first address. So, I have now removed the second address, logged out, and went and checked to make sure there is no forwarding set up. But, when I test it, it still sends contact form information to the first email address.

  What do I need to do?
  Thank you!
  Glenda

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  justjennifer · Member · Jan 9, 2015 at 6:48 am

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  But, when I test it, it still sends contact form information to the first email address

  This may not have anything to do with forwarding. The contact form normally sends a notification to the account email address of the page or post author. See here: http://en.support.wordpress.com/contact-form/#notification-preferences

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  glendas3599 · Member · Jan 13, 2015 at 1:17 am

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  Hi Jennifer,
  Thanks for the suggestion, but unfortunately that’s not the problem. The second email in my scenario above is my account email. So, the problem is not resolved. Any other suggestions?
  Thanks!

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  rachelmcr · Member · Jan 15, 2015 at 10:58 am

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  Hi Glenda,

  I checked your domain and confirmed that you do not have email forwarding set up right now. Are you still having trouble with this?

  If so, can you describe the exact steps you’re taking to test the email forwarding? (You can include the email addresses you’re testing in your reply, and our forums software will hide them so only staff can see them.) That will help me look into this for you.