Can not install plugins and using some other Jetpack-Features by wordpress.com
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Hi all,
I have included 13 different wordpress installations into my wordpress.com account.
In past I had sometimes problems by accessing theses sites by wordpress.com by example installing plugins or seeing the persons.
I get the error message: “Error by accessing plugins of 13 websites: …”
It is the same if a access all websites on summary page or only one website.
I can see the states of all websites in both ways. Pages and the blog articles are only visible on the summary page for all sites.Jetpack has the earliest version.
Sometimes I have got this error after installing new jetpack version on a website by using wordpress.com Earlier times I can solve this situation by reconnecting or reinstalling jetpack.
Now recconecting does not help. The connection is successful but I can not install plugins.What can I do now to solve this situation and to prevent future situations like this.
Thanks
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Hello @medienzentrumlw!
Can you please give us the links of a couple of the sites you are having trouble with so that we can take a look, too?
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Looking at all your domains, I see that they are not hosted on WordPress.com. What this tells us is that you are WordPress.org user, not a WordPress.com user.
This forum is dedicated only to the websites hosted on WordPress.com.
WordPress.org is the self-hosted version of WordPress.com. To learn more about the difference between WordPress.com and WordPress.org, check this link: https://en.support.wordpress.com/com-vs-org/
The support forums for WordPress.org can be found here: https://wordpress.org/support/. Feel free to follow the link and create a new support request, like you did here.
Hope this helps!
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Hi thanks. I have problems by using wordpress.com to administer these pages. So I think I am right here. wordpress.org does not know anythink about administer pages by wordpress.com by using jetpack. Does it?
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Because you are using the self-hosted version of WordPress.com which is WordPress.org, you can get support right over here: https://wordpress.org/support/plugin/jetpack/
It might be that I don’t understand very well what you are asking. Can you please explain a little bit more, too?
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Hi there, did you post in the jetpack support forum or contact jetpack directly for this issue?
https://wordpress.org/support/plugin/jetpack/
https://jetpack.com/support/
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