Can not locate my domain account info

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  mylessalazar · Member · Feb 7, 2024 at 3:44 pm

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  My website was started in October 2022 with WordPress/Automattic. I can no longer access it and neither of my emails are connected to it. The website is mylessalazar.com

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  aisajib · Member · Feb 7, 2024 at 6:57 pm

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  Hi there!

  It looks like the domain/site is on a different WordPress.com account, not the @mylessalazar account you’re logged into right now. Please log out of this account and log into the correct account to be able to manage your domain/site.

  If you’re having trouble logging into the correct account, please fill out the account recovery form here. Our team will get back to you via email to help you log in.

  We’re unable to help with account recovery in the forums, so please fill out the form here.

  Thanks!

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  mylessalazar · Member · Feb 7, 2024 at 9:10 pm

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  I tried filling out the paperwork but I don’t have any of the transaction ID, code, or not sure what the email I used for the provided account. I need to know at least one of the three to submit.

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  aisajib · Member · Feb 8, 2024 at 7:24 am

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  Hi there!

  You must locate the transaction ID on your bank/credit card statement. We have instructions here to locate it. Without any proof, we won’t be able to help you log into the site. So, please locate the transaction ID on your bank/card statement and submit it using the account recovery form.

  Thanks!