Can NOT log in,

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  tallulahloves · Member · Sep 5, 2014 at 6:47 am

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  I have another blog called http://lovetallulahbelle.wordpress.com/ this is the URL, however I can not log in, I activated two step authentication, and the SMS code never arrived, please can you help?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 5, 2014 at 4:05 pm

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  Hi there. Have you tried the backup codes that were generated when you activated two-step authentication?

  If the backup codes don’t work, or you haven’t printed them out, then I think your only other option is to submit the Account Recovery Form and wait for staff to contact you. See: http://en.support.wordpress.com/account-recovery/#account-recovery-form

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  tallulahloves · Member · Sep 5, 2014 at 4:16 pm

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  Hi, I have already filled in a contact form and had no response! I do not have back up codes, please can you send me a new code?
  Thanks
  Rea

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  kokkieh · Staff · Sep 5, 2014 at 4:21 pm

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  If you’ve already filled out the account recovery form you need to wait for staff to contact you via email. It might take a while, depending on how much of a backlog there is. Please be patient.

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  tallulahloves · Member · Sep 5, 2014 at 4:24 pm

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  How long does this usually take? I filled the form in on Monday?

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  kokkieh · Staff · Sep 5, 2014 at 4:25 pm

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  That does seem a bit long. I’ll tag this thread for staff to follow up. Please be patient while waiting for them to reply here.

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  tallulahloves · Member · Sep 5, 2014 at 4:27 pm

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  Thank you :-)

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  shawnajroberts · Member · Sep 9, 2014 at 12:53 am

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  Hi there!

  Sorry for the delay through the account recovery form. We’ve got a little bit of a backlog, but it looks like David is helping you now. Please continue to follow up with him.