Can not login to my site which I cannot find

• 

  carranross · Member · Jan 9, 2018 at 12:42 pm

  • Copy link
  • Add topic to favorites

  When I get to the login page it tells me that I don’t have any site

• 

  pavanraheja · Member · Jan 9, 2018 at 1:19 pm

  • Copy link

  Hi @carranross,

  Could you share the URL of the site you are trying to log into?

  Thanks!

• 

  carranross · Member · Jan 9, 2018 at 2:46 pm

  • Copy link

  http://www.bedandbreakfastkillarney.com

• 

  pavanraheja · Member · Jan 9, 2018 at 3:01 pm

  • Copy link

  Hi again,

  Thank you for sharing your URL. You are using a Self-Hosted WordPress site(software only). It is not a site hosted here on WordPress.com. This a common cause of confusion, you can learn more about the difference here:

  WordPress Com vs WordPress ORG

  Here is a support document which could help you with your login issues. For future reference, you can get help at the WordPress org Support.

  If you still face a problem, you could contact your Hosting company and seek help from them.

  This forum is just for WordPress.com users. Best wishes to get your problem sorted soon.

  Thanks!

• 

  staartmees · Member · Jan 9, 2018 at 3:01 pm

  • Copy link

  your site http://www.bedandbreakfastkillarney.com/ is up and running, http://www.bedandbreakfastkillarney.com/wp-admin is protected with an extra login but can be reached.
  Your site is not hosted by wordpress.com but is made with the standalone version wordpress.org, https://www.whoishostingthis.com/?q=bedandbreakfastkillarney.com

• 

  carranross · Member · Jan 9, 2018 at 3:16 pm

  • Copy link

  Thank you so much!

• 

  carranross · Member · Jan 9, 2018 at 9:27 pm

  • Copy link

  If my site is protected with an extra login, why would I not be given this information? Can i find it anywhere?

• 

  timethief · Member · Jan 9, 2018 at 9:33 pm

  • Copy link

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

• 

  carranross · Member · Jan 9, 2018 at 9:49 pm

  • Copy link

  Thank you

• 

  timethief · Member · Jan 9, 2018 at 9:50 pm

  • Copy link

  You’re welcome and best wishes. :)