can not login wp-admin

• 

  jdjadon0 · Member · Jan 3, 2026 at 2:00 am

  • Copy link
  • Add topic to favorites

  hi there:

  the AI assistant told me:

  “This indicates a Jetpack connection issue that’s preventing your WordPress.com account from syncing with your site’s user database. Since this is affecting your ability to access your own site, I’d recommend connecting with our human support team to get this resolved quickly.”

  can you please help

  The blog I need help with is: (visible only to logged in users)

• 

  james3265166 · Member · Jan 3, 2026 at 6:08 am

  • Copy link

  The error you’re seeing confirms a ‘handshake’ failure between your website’s server and the WordPress.com/Jetpack servers, which is why your login is being rejected. To fix this, a support agent needs to manually trigger a ‘remote disconnect’ of the Jetpack plugin on your site, donglab.ca, so that you can re-establish a fresh connection. Please provide the support team with your site URL and confirm that you have administrative access to the hosting provider; they will then be able to reset the connection or provide a secure link to re-verify your site ownership and restore your dashboard access immediately.

• 

  staartmees · Member · Jan 3, 2026 at 6:14 am

  • Copy link

  you can log in at donglab.ca/wp-admin/ using the credentials you choose when you set up that site. So you don’t need wordpress.com.

• 

  jdjadon0 · Member · Jan 3, 2026 at 6:20 am

  • Copy link

  re: James3265166

  hi the URL is https://donglab.ca/

  yes I have the admirative access.

  re: staartmess

  i tried, it does not work