can not remove or edit an user
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If I try to remove this user I get this message:
Remove Users from Site
You have specified this user for removal:ID #8099072: … You don’t have permission to remove this user.
There are no valid users selected for removal.I also can not change the role to that user, I get the message:
You can’t edit that user ?
Please advise …
The blog I need help with is: (visible only to logged in users)
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Hi there,
Only administrators can remove or change roles for other users. If you would like to remove a user you will need to contact that website’s administrator. See here for more details: https://en.support.wordpress.com/user-roles/
Let me know if you have any questions.
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@sfarley85 I forgot to mention I am administrator of blatobran.wordpress.com , my wordpress.com name is: radimosve and I develop web sites for last 5+ years. Self-hosted and wordpress.com hosted.
And I have never seen anything like this on wordpress.com sites. I assume this user is not registered with wordpress.comn any more.
Obviously, I will not type on the open forum that users name.
Thanks
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Flagged this for the staff – they can move your help to either a private ticket or email
Silly question but you are logged in as the correct account and don’t have a second account that might be confusing the issue?
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Hi @radimosve, that user is the original site owner. If they’d like to be removed, they can transfer ownership to you using these steps:
https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/ -
Aha – the old can’t delete the owner thing – sorry I missed that – getting senile I guess – should have ask – oh well – thanks @supernovia for checking
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@supernovia @auxclass
We might have: “we have not though of that” use-case here.
AFAIK the said “owner” is not on wordpress.com any more?
Neither it is possible to get hold of that person off-line, AFAIK.Please advise.
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Since you are an Admin – the only thing I am aware of that you can’t do that the owner can do is delete the site – you can buy upgrades etc.
You actually have a problem that comes up regularly – the issue is that the original account owns the blog and you would be asking WordPress.COM to take something away from someone else if you wanted the blog transferred to you – those days I am glad I don’t work at Automattic in the Recover Domain Group
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Think. 99% of people who do create sites and accounts on wordpress.com do that as the favour to 99% of the population who have no skills to do it and are generally not interested in gaining those skills.
then they (the owners) happily develop and use these site, just to find 5+ years down the line there is this “owner” role and the user who can not be removed and who can pop-in any time he likes to do whatever he likes. on the site on which they have spent thousands in last 5+ years.
that situation is not good. The real owner are not wordpress “owners” and these wordpress “owners” are god knows where … possibly they created free google account just to do somebody a favour and start that wordpress.com account and site for them … and never loged in to wordpress.com with that account any more.
not good for the business. not good for wordpress.com either.
ps: fortunately we have found our original “owner” who of course is willing to dis-own the site but is having hard time finding the password of that long forgoten email used as a one-off to create this site and account …
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@radimosve, I recommend transferring ownership as soon as the original owner won’t be working on the site. Here’s how:
https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/If they need help recovering the account beyond a password reset, they can use this form:
https://wordpress.com/wp-login.php?action=recovery -
@radimosve and the rest of the WORDPRESS decision making oracles
Thankfully we have found original “owner” and solved the problem.
I am somewhat confused how my long explanation got ignored about an important issue? Very importsnt for business owners who have WP sites hosted on wordpress.com. In all honesty we all know there is not much to be explained. It is a simple but porentially serious omission relatively easy to rectify.JUST ADD ANOTHER ROLE, AND MAKE IT OBVIOUS: “owner”
And after that feel free to explain and impose simple rules and UI and mechanisms on how to manage the “owner”-s.
Much simpler. And much less expensive v.s. driving the “civilians” around-the-bend and alienating them in the process.
Kind regards ….
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@radimosve, I didn’t mean to come off as dismissive at all. We have spent time on these kinds of issues. But we’ve also spent lots of time on issues where clear ownership is important. You might be surprised how often admins of sites getting in arguments and start removing each other, for example. Imagine mediating that. These and other issues have lead us to keep one site owner who cannot be removed by other admins. They can transfer ownership, but others can’t take ownership from them.
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