Can not sign in because not receive SMS verification code

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  jax757867 · Member · Nov 24, 2015 at 2:12 pm

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  I have an account is : [(email visible only to moderators and staff)]
  I can not sign,
  Because I used the verification code
  But my phone did not receive SMS verification code
  [jax757867] <- This is my company’s account
  [(email visible only to moderators and staff)] <- Need help account

  please help me , thanks!!

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  timethief · Member · Nov 24, 2015 at 5:46 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  The support docs are at http://support.wordpress.com. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  helper-brucea · Member · Nov 25, 2015 at 4:11 am

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  @heitanlu

  Please check your email.

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  heitanlu · Member · Nov 25, 2015 at 6:44 am

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  thanks ,
  but I did not receive SMS code can not disable the double verification , and I have forgotten my backup password ,
  I want to deactivate double verification ,
  please help me , thanks !

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  chrisrudzki · Member · Nov 27, 2015 at 9:53 pm

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  Have you checked your junk/spam folder?

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  jax757867 · Member · Nov 29, 2015 at 10:56 am

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  @chrisrudzki

  yes, i check email spam folder !
  and me Cell phone
  did not receive SMS code

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  chrisrudzki · Member · Nov 29, 2015 at 10:45 pm

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  In that case, please email us at help@wordpress.com, so we can help you sort this out privately.