Can not update to WordPress 4.4 and can not update plugins (BackUpWordPress, Jetpack by WordPress, W

• 

  unikthjem · Member · Dec 22, 2015 at 6:37 pm

  • Copy link
  • Add topic to favorites

  Hello,
  today I wanted to make a new page with new pictures. I created a page and loaded up some pictures, but now I can not longer upload any more picture…
  So I thought that I should make an update.
  First I tried to make a backup, but that failed. It was not possible?!
  So I tried to update WordPress, but this failed also.
  And I can not update the plugins BackUpWordPress, Jetpack by WordPress, WPBakery Visual Composer neither, all my tries to update are failing.

  What is the problem? Can anybody help?

  Thanks in advance.

• 

  timethief · Member · Dec 22, 2015 at 6:44 pm

  • Copy link

  We cannot help you with any wordpress.ORG software download and start up issues here at wordpress.COM. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Note that as Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums you can direct these with other Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

• 

  unikthjem · Member · Dec 22, 2015 at 7:01 pm

  • Copy link

  Oh… did not know that there are 2 different WordPress’…