Can not upload media

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  kyle3courteauyahoocom · Member · Jul 25, 2022 at 4:10 pm

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  Hi, an error keeps coming up when I try to upload media. It says ‘ jpg exceeds the maximum upload size for this site’. This started happening after an attempt to upload media in bulk. I have uploaded videos and pictures previously that are bigger than the pictures I am attempting to upload now. Please help.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  fstat · Staff · Jul 26, 2022 at 8:46 am

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  Hi there,

  What’s your site’s address so I can point you in the right direction of getting support?

  Please note that we can only provide support for WordPress.com hosted sites. If your site is using the open-source WordPress software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  kyle3courteauyahoocom · Member · Jul 26, 2022 at 2:27 pm

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  https://coastalfutsal.teamsnapsites.com/

  This is my site address. Is this something you can help me with?

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  helper-heroponriki · Member · Jul 26, 2022 at 2:38 pm

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  Thanks for that! As @fstat noted earlier, we’re not able to help with sites not hosted here at WordPress.com. But I can get you pointed in the right direction.

  You should reach out to your host Google Cloud for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope that helps!