can not verficate email

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  holownia · Member · May 5, 2020 at 11:30 am

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  how i can work with my webside, was pay for domian
  http://www.alexandraholowniaperformance.art

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  staff-mckluskey · Staff · May 5, 2020 at 12:55 pm

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  Hi there!

  The site you mentioned was created under a different WordPress.com account, not the one that you’re logged into right now.

  Please log out and log in using the same email address where you received the receipt for your purchase. If you’re having problems with that, try the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/

  I noticed you have opened a dispute over that purchase – bear in mind that these can take weeks to resolve and your site will be frozen until that. I’d suggest to cancel the dispute and reach out to us from the correct account. We can either cancel your purchases or help you with your site.

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  holownia · Member · May 5, 2020 at 5:20 pm

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  This is a cat mouse game !
  On 04.06. I transferred payment and also on 04. 05.I had access to the page I bought.
  Unfortunately the next day my page was close.
  Comes information that I have to buy it again.
  I ask you for help without success.
  Where is availability after the purchase ?
  I tried again and again for several hours
  and always you wanted to sell me webseid a second time ?
  You can make the page available and if it works
  I can pay you and write to paypal that you are serious.
  So far I have bad experiences with you !

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  staff-doublebassd · Staff · May 5, 2020 at 7:40 pm

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  Hey there,

  I no longer see a dispute under your account and you were refunded for your subscription. Were you able to resolve everything?

  If you are still having trouble accessing your account, could you please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.

  You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!