Can only login from a specific link
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I am having to use my personal WordPress account to try to figure out this problem for my company.
I just inherited the responsibility of dealing with the company site, and there’s an issue at login.
We can only login to our WP dash from a specific link, in this case, DOMAINNAME.com/wp-login.php
If I try to login from the regular WordPress interface, it says no account exists with the username I input, even though it’s the username found in settings.
I’m not sure where or how this disconnect happened. I did figure out through reading some other forum topics that we are considered “self-hosted” as we are using Elementor, though. Honestly I hate the plugin but the site is primarily built on it. I’m guessing this may have something to do with the login disconnect. Any ideas on how to fix this?
The blog I need help with is: (visible only to logged in users)
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Hi there:
I think there’s some confusion here. There are three different “WordPress” at play here:
1. The free, open-source WordPress software which powers your website.
2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.If you tried logging in at WordPress.com using the login information for your website, you would see that failure message since we’re not hosting your website.
If your website is not hosted with us at WordPress.com, the only way you can log in is via the
/wp-login.phpURL, so it sounds like everything is working as expected.If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
I hope that helps!
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