Can view online cannot access dashboard and edit options

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  fullbloomnonprofit · Member · Sep 19, 2025 at 8:38 pm

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  I cannot access my published sites in dashboard or edit customizer

  however above site addresses arepublished sites and viewable online

  Self-declared URL: https://fullbloomproductionsnonprofit.wordpress.com and https://bluestardeerwomon.wordpress.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  sajjadisbrilliant · Member · Oct 1, 2025 at 9:06 am

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  Hey, I’m glad to help you sort this out.

  Both of the sites you mentioned —
  https://fullbloomproductionsnonprofit.wordpress.com/
  https://bluestardeerwomon.wordpress.com/
  — are connected to a different WordPress.com account than the one you’re currently using to contact us.

  Here’s what you can do next:

  • Try logging into the account that owns those sites.
  • If you’ve forgotten the password, reset it here:
    https://wordpress.com/wp-login.php?action=lostpassword
  • Full step-by-step instructions:
    https://wordpress.com/support/passwords/#reset-a-lost-password

  If you’re unsure which email was used to register the account, or if something else is going on, let us know.

  For anything involving account access, I recommend contacting us directly at [email protected] for secure communication.

  Looking forward to helping further if needed!