Can we erase existing wordpress account after we lost our old email?

  • Unknown's avatar
    edenlabspain · Member ·

    We have created edenlabcosmetics.wordpress.com few years ago and haven´t used it at all. Also, we have erased accidentally the email which we used to create it ((email visible only to moderators and staff)), and we cannot recover the password.
    We are the owners of the page and the same telephone/email address that I send now is our, actually, therefore we have justification that we are the owners of the web https://edenlabcosmetics.wordpress.com/contact/.
    We have a new website made on different domain, and we would like to eliminate https://edenlabcosmetics.wordpress.com page, please.
    If you need any additional information or justification/approval, don´t hesitate to contact us.
    Thank you,
    Edenlab cosmetics

    WP.com: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    For security reasons we cannot delete any WordPress.com account or site on request or on your behalf. Only a logged-in admin on a site can delete it, and only someone logged into a WordPress.com account can delete the username itself.

    If you no longer have the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

  • Unknown's avatar
    edenlabspain · Member ·

    Hi Kokkieh,

    Thank you for your response, but all these possibilities are related with the email that we used to open the account. But we accidentally erased that email, which is the biggest problem, so we cannot recover neither password, nor activation code.
    If you look on the account, it has no activity.

    There has to be a way to prove our authenticity and to erase that web.
    Please, help us get the solution.

    Thank you in advance,
    Regards,
    Edenlab team

  • Unknown's avatar
    amirudra789 · Member ·

    Hello there!

    If you aren’t able to verify the ownership please refer to these options here: https://wordpress.com/support/account-recovery/#if-ownership-cannot-be-established

    If this doesn’t help. Please send an email with the details to passwordhelp@wordpress.com and you will get assistance asap.

    Regards:

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