Can we start over from scratch?
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The layout was pretty confusing and we just want to start over from the original layout before we added and started designing.
The blog I need help with is: (visible only to logged in users)
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Hi there. I’m afraid there’s no way to reset a theme.
However, I see you’re using a Premium theme, so if you post in the Premium themes forum and explain to them exactly what it is you want to do, I’m sure they’ll be able to help you get your site looking the way you want it: http://premium-themes.forums.wordpress.com/forum/collective
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I don’t want to change the theme I just want to refresh it. The site you gave me didn’t take me anywhere to type in what I need.
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Theres no message box for me to contact anyone in the premium theme. I just need to refresh it like the day we purchased the site before we changed anything. Is there a phone number I can call to talk to someone? This emailing is frustrating and I want to talk to human voice.
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There is no refresh button you can click so be clear on that. You remove everything that you did and the theme will be as it appears on the live demo site here https://collectivedemo.wordpress.com/
You can also quickly remove your contents by deleting them in bulk.
bulk delete images & media http://en.support.wordpress.com/media/deleting-files/#bulk-deletion
bulk delete posts > http://en.support.wordpress.com/posts/edit-posts-screen/#bulk-edit
bulk delete pages > http://en.support.wordpress.com/pages/edit-pages-screen/#bulk-edit
Here’s how to permanently delete Trash >
http://en.support.wordpress.com/trash/
http://en.support.wordpress.com/trash/#deleting-permanentlyThen use the relevant instructions for set up here https://wordpress.com/themes/collective/
And the themes specific support doc at https://wordpress.com/themes/collective/support/
And, if you need theme specific help post to the premium support forum that kokkieh already provided the link to http://premium-themes.forums.wordpress.com/forum/collectiveThis emailing is frustrating and I want to talk to human voice.
Telephones seem to have become the soother for the masses and when no soother is available we may hear bawling but there is no phone support here. However, bloggers are adept at writing and reading. They have well developed reading comprehension skills or they wouldn’t be blogging, so following written instructions isn’t an issue for us.
All support docs are at http://support.wordpress.com
Type help getting support into the searchbox and click
https://en.support.wordpress.com/?s=help+getting+support
Results https://en.support.wordpress.com/help-support-options/In addition to support options linked to above we can email Staff using
help@wordpress.com
or
support@wordpress.com
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