Can WP update a plugin without auto-update enabled?

  • Unknown's avatar
    susantarnowhairclippersca · Member ·

    I’m having a problem with plug-ins. I received an email from WP:

    Howdy! Some plugins have automatically updated to their latest versions on your site at https://www.hairclippers.ca. No further action is needed on your part.

    These plugins are now up to date:
    – UpdraftPlus – Backup/Restore (from version 1.23.2 to 1.23.3) : https://wordpress.org/plugins/updraftplus/

    I did not request this nor was auto-update turned on. Specifically a plug-in for WP email log was installed and I did not request this either. (My existent email log disappeared … several months worth of entries.) My WP tech support did not initiate this. One other administrator has also been accounted for. My WP activity log has no entries for either episode.

    Is anybody else having similar issues?

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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