Can you enable our Hosting Configuration tab?

  • Unknown's avatar
    mishkanjetpack2 · Member ·

    I cannot for the life of me figure out how to clear cache on our WordPress site. According to this article (https://wordpress.com/go/tutorials/how-to-clear-cache-on-wordpress-com/), I am supposed to have a Hosting Configuration Tab in Settings, and that I am supposed to reach out to you to enable it. Could you?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Your site at mishkanchicago.org isn’t actually hosted by us at WordPress.com. So the instructions you were reading do not apply to your site.

    To clarify, your site uses WordPress.org, the open-source version of WordPress, and it is hosted by a different hosting provider. We can help with WordPress.com sites in this forum.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    Please contact your hosting service provider for help with clearing your site’s cache. You can also post on the WordPress.org support forum here. Folks there can help with WordPress.org-related questions.

    Thanks!

  • The topic ‘Can you enable our Hosting Configuration tab?’ is closed to new replies.